Cancellation Policy:

To receive a full refund the ride must be canceled 7 days prior to avoid a penalty.

CARD ON FILE:

In order to reserve a vehicle and make a booking, Client must authorize Top Travel Limousines to keep a credit or debit card on file. Payment will be processed through agreed terms of either/a combination of debit/credit card charges, voucher redemption, cash, prepaid account balance redemption, or other previously agreed on methods of payment. Overtime charges, additional service fees, damages/cleaning fees, special add-on requests or any other fees related to the transportation service will be billed either before or after the trip. Client agrees to Top Travel’s policies on fees and authorizes Top Travel to charge the original card on file after the ride for any remaining balances or unpaid fees including gratuity.

REFUNDABILITY:

Payments for reservations are fully refundable as long as the cancellation is made by the customer via a n email 7 days prior to the trip’s arranged pick-up time and confirmed to be cancelled with a representative. Any cancellations that are made within the 7 days of the pick-up time may be subject to fees such as cancellation fees, special request fees, or adjustment fees; these fees are nonrefundable. Transportation services are nonrefundable after its completion and will only be provided under special circumstances. Top Travel reserves the right to process or refuse refunds in accordance with Standard Rental Agreement terms and company policies. Top Travel is not liable in the event of a vehicle’s mechanical breakdown prior to or while on charter, in which the ride service cannot be performed or is delayed. If this occurs, Top Travel will do its best to provide customers with alternative transportation.